If you've followed the steps in the above article but it's still not working, there are a number of things to check.

1) Is the shift missing from my calendar?

If you worked a shift but you don't have one showing in your Work Calendar, please contact your agency immediately - or you may not be paid properly.

You can do this by calling/emailing them as you usually would, or you can also reply to any of their messages in your Messages inbox on JoinedUp.

2) Is my start time very different to the planned one?

If you enter your start time and it's more than an hour before or a few hours after the planned one, the system may stop you from confirming it. It may also stop you from entering your stop time afterwards.

It's not a problem that you started at a different time, you just need to speak to your agency and get them to update the time for you. You will then be able to enter the correct hours.

You can also do this by calling/emailing them as you usually would, or you can also reply to any of their messages in your Messages inbox on JoinedUp.

3) Is there no clock showing on my shift?

In order to enter your hours your agency needs to have set your profile up for this. If they have told you to add them yourself, it should look like this:

But if it looks like this, i.e. no clock, then you need to contact your agency and ask them to turn on the feature which allows you to add your own hours.

4) Is my employment status correct?

If you pay PAYE tax then your employment status on your profile should be PAYE. It should NOT be self-employed, even if you are self-employed. If you change your employment status without being told to by your agency, you will invalidate your profile. You then won't be able to enter any shift hours. To fix this you just need to change your status back to PAYE.

If you are a limited company, then you need to enter all the appropriate information. If your employment status is incorrect you also won't be able to enter your times.

Did this answer your question?