You can contact your agency using the JoinedUp platform in a number of different ways. Please click this link to see more information:
Some agencies regularly send emails to their workers informing them about available shifts or other important updates. To respond please make sure you use the 'reply' option in your email. Your consultant's email will show in the 'Reply-to" section. These emails go directly to your consultant's email and won't show in your JoinedUp inbox.
Unfortunately, sometimes your agency may just be very busy and didn't have a chance to reply to you. If there is anything urgent that you need to communicate with your agency try contacting them in another way, i.e. by giving them a call on the phone number they provided.