When you are allocated to a shift, you should receive a confirmation email like this from email@example.com.
It will then appear in your Work Calendar, like this:
My Work Calendar is empty?
If your agency has told you that you're working but you have not received a confirmation email like the one above and your Work Calendar is empty, please contact your agency immediately. You should ask them to add your shifts onto the system, otherwise you could be paid incorrectly.
If you have received an email from firstname.lastname@example.org confirming your shift, but it's not showing on your Work Calendar please speak to us at support. We will need to know what time the shift should be, where it should be, and with which agency. We will then investigate this for you.