JoinedUp

If you can't remember your log in details you can request to set up a new password

I can’t remember my password!

The most common questions agency workers ask

FAQs for Agency Workers

Contact Us

How to message an agency you're working for.

Contacting your agency

What to do if you start work for a new agency and already have a JoinedUp profile

Linking your profile

Iwona Jakobczyk

Alex Plant

Tom Caban

Help for agency workers using JoinedUp and freelance drivers working through the Driver Exchange marketplace

I'm a Worker

Registering on JoinedUp and completing the profile

Getting Started

Your agency have asked you to confirm your e-mail

Confirming your e-mail address

Your agency have asked you to confirm your mobile number, or you would like to receive SMS about your allocated shifts

Confirming your phone number

You've added all the required information up to 100% and now the profile says it Requires Validation

Profile complete - Requires Validation

What to do when your profile says "... hasn't been validated yet"

My profile hasn't been validated yet!

I've filled out my profile but how do I know it's finished?

How do I know I've done everything correctly?

Already have an existing profile, and wanting to link to a new organisation or agency?

My agency wants access to see my profile

I already have an account and now I want to link it to another agency

I need to link my existing account to my new agency

Question about your registration?

I want to set myself available or unavailable at certain times

Setting up your availability

Your agency asked you to confirm a shift/ you've received a text message or email from the system asking to confirm your shift.

Confirming a shift booked by your agency

I don't want to work a specific shift any more

How do I cancel my shift?

What to do when your shift has been cancelled by your agency

Why has my shift been cancelled?

My work calendar is empty or missing shifts

I can't see any shifts in my work calendar?

How to know when you have a shift and what to do if nobody has replied to you about available shifts

Do I have a shift? Nobody has replied to my email

I want to confirm the shift times I worked

Adding hours you've worked

I can't add my hours worked to my timesheet

I can't enter my start / stop time?

See your timesheets

How are my breaks calculated and what do I do if they're wrong?

Break calculations

See exactly how your gross pay is calculated including break deductions, guarantees and overtime rates

See how your gross pay is calculated

My shift says unsubmitted

Question about your shift?

What to do when you receive too many text messages or e-mails. How to remove your name from our mailing list.

Change your contact preferences

I want to update my email address on my profile

How do I change my email address?

How to make sure my emails reach the right people

How should I reply to your emails?

I'm receiving shift confirmation emails, but not available shift emails

I'm not receiving emails about available shifts

I'm not receiving any emails about shifts allocated to me or available shifts

I'm not receiving any emails at all

I don't get texts about shifts, or I don't get texts about available shifts

I'm not receiving text (SMS) messages

I've been trying to contact my agency via JoinedUp but received no response

My agency hasn't responded to me

Question about being contacted?

I want to book a holiday or find out how much holiday I have to take

Can I request holidays through JoinedUp?

How to request holiday through JoinedUp if you work for Angard

Requesting holiday - Angard workers

Ltd. Company workers can get their invoice from JoinedUp

How do I see my Invoice on JoinedUp

I'm a limited company and I want more info about self-billing

Self Billing for Ltd Companies

Common details that you want to know about your profile

I want to know my employee/payroll/ID number

I want to remove my profile from JoinedUp

How do I delete my account?

PAYE workers cannot see their payslips or P45 on JoinedUp

Can I access my payslips or P45 on JoinedUp?

How to fill in your LTD company details on your profile

Filling in your Limited company details

What is self billing and how do I agree to it?

What is self billing?

Question about admin?

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