I'm a Worker

Help for agency workers using JoinedUp and freelance drivers working through the Driver Exchange marketplace

Sylvain Mathieu avatar Harry Blundun avatar George Campbell-Collins avatar +5
49 articles in this collection
Written by Sylvain Mathieu, Harry Blundun, George Campbell-Collins and 5 others
Question about your shift?

Setting up your availability

I want to set myself available or unavailable at certain times
Iwona Jakobczyk avatar
Written by Iwona Jakobczyk
Updated over a week ago

Confirming a shift booked by your agency

Your agency asked you to confirm a shift/ you've received a text message or email from the system asking to confirm your shift.
Iwona Jakobczyk avatar
Written by Iwona Jakobczyk
Updated over a week ago

How do I cancel my shift?

I don't want to work a specific shift any more
Alex Plant avatar
Written by Alex Plant
Updated over a week ago

Why has my shift been cancelled?

What to do when your shift has been cancelled by your agency
Alex Plant avatar
Written by Alex Plant
Updated over a week ago

I can't see any shifts in my work calendar?

My work calendar is empty or missing shifts
Alex Plant avatar
Written by Alex Plant
Updated over a week ago

Do I have a shift? Nobody has replied to my email

How to know when you have a shift and what to do if nobody has replied to you about available shifts
Iwona Jakobczyk avatar
Written by Iwona Jakobczyk
Updated over a week ago

Adding hours you've worked

I want to confirm the shift times I worked
Tom Caban avatar
Written by Tom Caban
Updated over a week ago

I can't enter my start / stop time?

I can't add my hours worked to my timesheet
Alex Plant avatar
Written by Alex Plant
Updated over a week ago

See your timesheets

How to see your timesheets and invoices
Iwona Jakobczyk avatar
Written by Iwona Jakobczyk
Updated over a week ago

Break calculations

How are my breaks calculated and what do I do if they're wrong?
Alex Plant avatar
Written by Alex Plant
Updated over a week ago

See how your gross pay is calculated

See exactly how your gross pay is calculated including break deductions, guarantees and overtime rates
Iwona Jakobczyk avatar
Written by Iwona Jakobczyk
Updated over a week ago

My shift says unsubmitted

How do I get my shift to be submitted?
Alex Plant avatar
Written by Alex Plant
Updated over a week ago