I'm a Worker

Help for agency workers using JoinedUp and freelance drivers working through the Driver Exchange marketplace

+4

40 articles in this collection
Written by Sylvain Mathieu, George Campbell-Collins, Elizabeth Gunn and 4 others

FAQs for Agency Workers

The most common questions agency workers ask

Written by Iwona Jakobczyk
Updated over a week ago

I can’t remember my password!

If you can't remember your log in details you can request to set up a new password

Written by Elizabeth Gunn
Updated over a week ago

Contact Us

How to get in touch with our team

Written by Iwona Jakobczyk
Updated over a week ago

Contacting your agency

How to message an agency you're working for.

Written by George Campbell-Collins
Updated over a week ago

Question about your registration?

Getting Started

Registering on JoinedUp and completing the profile

Written by Tom Caban
Updated over a week ago

Validating your e-mail address

Your agency have asked you to confirm your e-mail

Written by George Campbell-Collins
Updated over a week ago

Validating your phone number

Your agency have asked you to confirm your mobile number, or you would like to receive SMS about your allocated shifts

Written by Alex Plant
Updated over a week ago

Profile complete - Requires Validation

You've added all the required information up to a 100% and now the profile says it Requires Validation

Written by Tom Caban
Updated over a week ago

My profile hasn't been validated yet!

What to do when your profile says "... hasn't been validated yet"

Written by Alex Plant
Updated over a week ago

How do I know I've done everything correctly?

I've filled out my profile but how do I know it's finished?

Written by Alex Plant
Updated over a week ago

My agency wants access to see my profile

Already have an existing profile, and wanting to link to a new organisation or agency?

Written by Lanique Hall
Updated over a week ago

I need to link my existing account to my new agency

I already have an account and now I want to link it to another agency

Written by Alex Plant
Updated over a week ago

Question about your shift?

Setting up your availability

I want to set myself available or unavailable at certain times

Written by Iwona Jakobczyk
Updated over a week ago

Confirming a shift booked by your agency

Your agency asked you to confirm a shift/ you've received a text message or email from the system asking to confirm your shift.

Written by Iwona Jakobczyk
Updated over a week ago

How do I cancel my shift?

I don't want to work a specific shift any more

Written by Alex Plant
Updated over a week ago

Why has my shift been cancelled?

What to do when your shift has been cancelled by your agency

Written by Alex Plant
Updated over a week ago

I can't see any shifts in my work calendar?

My work calendar is empty or missing shifts

Written by Alex Plant
Updated over a week ago

Do I have a shift? Nobody has replied to my email

How to know when you have a shift and what to do if nobody has replied to you about available shifts

Written by Iwona Jakobczyk
Updated over a week ago

Adding hours you've worked

I want to confirm the shift times I worked

Written by Tom Caban
Updated over a week ago

I can't enter my start / stop time?

I can't add my hours worked to my timesheet

Written by Alex Plant
Updated over a week ago

See your timesheets

How to see your timesheets and invoices

Written by Iwona Jakobczyk
Updated over a week ago

Break calculations

How are my breaks calculated and what do I do if they're wrong?

Written by Alex Plant
Updated over a week ago

See how your gross pay is calculated

See exactly how your gross pay is calculated including break deductions, guarantees and overtime rates

Written by Iwona Jakobczyk
Updated over a week ago

My shift says unsubmitted

How do I get my shift to be submitted?

Written by Alex Plant
Updated over a week ago

Question about being contacted?

Change your contact preferences

What to do when you receive too many text messages or e-mails. How to remove your name from our mailing list.

Written by Iwona Jakobczyk
Updated over a week ago

How do I change my email address?

I want to update my email address on my profile

Written by Tom Caban
Updated over a week ago

How should I reply to your emails?

How to make sure my emails reach the right people

Written by Iwona Jakobczyk
Updated over a week ago

I'm not receiving emails about available shifts

I'm receiving shift confirmation emails, but not available shift emails

Written by Alex Plant
Updated over a week ago

I'm not receiving any emails at all

I'm not receiving any emails about shifts allocated to me or available shifts

Written by Alex Plant
Updated over a week ago

I'm not receiving text (SMS) messages

I don't get texts about shifts, or I don't get texts about available shifts

Written by Alex Plant
Updated over a week ago

My agency hasn't responded to me

I've been trying to contact my agency via JoinedUp but received no response

Written by Tom Caban
Updated over a week ago

Question about admin?

Can I request holidays through JoinedUp?

I want to book a holiday or find out how much holiday I have to take

Written by Alex Plant
Updated over a week ago

Requesting holiday - Angard workers

How to request holiday through JoinedUp if you work for Angard

Written by Alex Plant
Updated over a week ago

How do I see my Invoice on JoinedUp

Ltd. Company workers can get their invoice from JoinedUp

Written by Tom Caban
Updated over a week ago

Self Billing for Ltd Companies

I'm a limited company and I want more info about the self-billing

Written by Iwona Jakobczyk
Updated over a week ago

I want to know my employee/payroll/ID number

Common details that you want to know about your profile

Written by Tom Caban
Updated over a week ago

How do I delete my account?

I want to remove my profile from JoinedUp

Written by Alex Plant
Updated over a week ago

Can I access my payslips or P45 on JoinedUp?

PAYE workers cannot see their payslips or P45 on JoinedUp

Written by Alex Plant
Updated over a week ago

Filling in your Limited company details

How to fill in your LTD company details on your profile

Written by Iwona Jakobczyk
Updated over a week ago

What is self billing?

What is self billing and how do I agree to it?

Written by Sylvain Mathieu
Updated over a week ago